Refund Policy

Effective Date: June 18, 2026

1. Overview

At OfferReady, we strive to ensure customer satisfaction with our products and services. This Refund Policy outlines the conditions under which you may request a refund and the process for doing so.

We believe in the quality of our service and want you to be completely satisfied with your purchase. If you're not satisfied, we're here to help.

2. Refund Eligibility

Full Refunds Are Available For:

Technical Issues: Service failures preventing access or use of core features
Billing Errors: Duplicate charges, incorrect amounts, or unauthorized transactions
Non-Delivery: Failure to provide purchased services or products
Misrepresentation: Service significantly different from advertised capabilities
Account Issues: Extended inability to access your paid account (>48 hours)
Pre-Launch Purchases: Cancellations before service activation

Partial Refunds May Be Considered For:

Service interruptions or degraded performance
Features temporarily unavailable
Quality issues not meeting reasonable expectations
Unused access when the resume order has not been delivered

Refunds Are NOT Available For:

Change of Mind: Simply deciding you no longer want the service
Delivered Services: Completed resume files already delivered, downloaded, or accessed
User Error: Mistakes in usage or misunderstanding of features
External Factors: Issues with third-party integrations or services
Terms Violations: Account suspension due to Terms of Service violations
Late Requests: Refund requests beyond the specified timeframe
Custom Work: Completed custom writing, editing, or consulting services outside the standard resume builder
Downloaded Content: Digital resume files already downloaded or accessed

3. Refund Request Timeframe

Standard Products and Services:

One-time resume purchases: Within 7 days if the completed resume has not been delivered, downloaded, or accessed
Billing errors: Within 30 days of the incorrect charge
Non-delivery: Within 30 days of purchase if the resume order cannot be fulfilled

Special Circumstances:

Extended timeframes may apply for:

Service outages lasting more than 72 hours
Documented billing errors
Legal requirements in your jurisdiction

4. How to Request a Refund

Step 1: Contact Support

Your account email address
Order number or transaction ID
Date of purchase
Detailed reason for refund request
Any relevant screenshots or documentation

Step 2: Review Process

Our support team will:

Acknowledge your request within 1-2 business days
Review your eligibility based on this policy
Request additional information if needed
Attempt to resolve issues before processing refund

Step 3: Resolution

Once approved, refunds are processed as follows:

Decision communicated within 5 business days
Refunds issued to original payment method
Processing time: 5-10 business days
Bank processing may add 3-5 additional days

5. Refund Methods

Original Payment Method

Refunds are typically issued to the original payment method:

Credit/Debit Cards: 5-10 business days
Other supported payment methods: Timing depends on the payment processor and issuing bank

Alternative Options

In certain cases, we may offer:

Replacement delivery if a technical issue blocked access
Manual support to resolve a resume order issue
A corrected resume file when delivery content was incomplete because of a system error

6. Order Cancellations

Cancellation vs. Refund

Cancelling an order is different from requesting a refund:

Cancellation: Stops an order before resume delivery begins when cancellation is technically available
Refund: Returns payment for an eligible unused, failed, or incorrectly charged order

Completed Resume Orders

For completed resume orders:

Refunds are generally unavailable after DOCX delivery, download, or access
Technical delivery failures remain eligible for support review
Billing errors remain eligible under the timeframe above

7. Dispute Resolution

If you disagree with our refund decision:

Internal Review

Request escalation to management
Provide additional documentation
Allow 5 business days for review

External Options

File a dispute with your payment provider
Contact consumer protection agencies
Seek resolution through small claims court
Report to Better Business Bureau (if applicable)

8. Special Circumstances

Promotional Offers

Products purchased with promotional discounts:

Refunded at the discounted price paid
May have different refund terms
Bundle deals refunded proportionally

Manual Support Cases

Orders requiring manual support may have:

Additional review before a refund decision
Alternative correction or replacement delivery
Different timelines when user-provided information is incomplete

Pre-Delivery Mistakes

If you notice a mistake before the resume is delivered:

Contact support as soon as possible
We may correct the order before delivery
Refund eligibility depends on whether work has already been completed

9. Fraudulent Refund Requests

We reserve the right to:

Deny refunds for suspected fraudulent activity
Suspend accounts with excessive refund requests
Report fraudulent behavior to authorities
Pursue legal action for chargebacks deemed fraudulent

10. Policy Modifications

We reserve the right to modify this refund policy at any time. Changes will be:

Posted on this page with updated effective date
Communicated via email for significant changes
Applied to new purchases after the effective date
Honored under previous terms for existing purchases

11. Contact Information

For refund requests and questions about this policy:

Website: https://www.offerreadynurse.com
Email: support@offerreadynurse.com
Contact: https://www.offerreadynurse.com/contact
Response Time: 1-2 business days

Note: This refund policy is part of our commitment to customer satisfaction. We encourage you to contact us with any concerns before requesting a refund, as we may be able to resolve your issue quickly.